Burgas Taxi Transfer

Privacy Policy

About us

Burgas Taxi Transfer” Ltd (Controller), with headquarters and management address in Burgas, Slaveikov 36, registered in the Commercial Register at the Registry Agency in Bulgaria with VAT : 204283895, Tel: +359 8778 333 91; e-mail: office@burgas.taxi

Information about our Data Protection Officer:

Name: Aleksandar Abadzhiev

Email: abadjiev69@gmail.com

Our approach to your personal data

Burgas Taxi Transfer Ltd attaches great importance to the protection of personal data and collects and processes personal data only in compliance with the requirements of local and European legislation. The purpose of this “Privacy Policy” is to inform you how we process your data, what personal data we may collect about you, for what purpose, for how long, and what your rights are.

What personal data do we process about you?

We may collect personal data about you when you use our website or choose/pay for our services. In most cases, we require your personal data for the purpose of entering into a contract, complying with a legal obligation, or protecting our legitimate interests. Of course, in some of our services, you provide us with this information by choosing and agreeing to send us information about yourself. Without this data, we would not be able to make a reservation or provide you with an offer. If you do not provide us with identification data, we would not be able to enter into a car rental agreement with you. Depending on the services you use, we may collect and process the following information about you:

General data to identify you:

  • Full name;
  • Passport or ID card data;
  • Data from the vehicle registration certificate;
  • Contact information – phone number and email address;
  • When registering on our website – names, email address, password;
  • Letters and emails that we receive from you in our communication;
  • Bank details when transferring from your country. Personal data that you provide to us about other persons

You have the option to add someone as an additional driver or make a reservation on behalf of another person, such as a friend, family member, or colleague. In such cases, you must ensure that this person is informed that their data is provided to us and that they are familiar with our Privacy Policy. This is your responsibility.

Personal data that we receive from other companies

We may also receive information about you from our business partners through whom you made the reservation. For example:

Online platforms for renting cars with drivers through which you made the reservation. They provide us with reservation data so that we can move forward with the contract and provide the car.

IP Address

We collect your IP address when you visit our website. This only identifies your Internet Service Provider (ISP) and does not contain information about you as an individual. We use this information to help us understand more about where our website traffic is coming from.

For what purpose do we process your data?

Car reservation

We primarily use your personal data to make and administer your reservation, to contact you if there are any issues with your request, or to send you an electronic confirmation of the reservation made.

Customer service

The “Customer Service” department processes your data to help you, for example, to make a reservation or respond to any inquiries you may have before, during, or after the reservation.

Customer reviews

We may use your contact information to send you a brief questionnaire about your feedback on our services. This helps us understand and improve the quality of our service and optimize our business processes.

Protection of legal interests

In some cases, we may need to use your personal data to protect and resolve legal disputes, regulatory inspections, appeal of fines and acts from the Road Traffic Safety Agency, filing of insurance claims, and others.

On what legal basis do we process your data?

We process personal data that we most commonly collect for the following purposes and legal bases:

Processing data necessary for the conclusion or performance of a contract Verification of the customer’s identity; Making a reservation for a particular car; Preparation of offers, contracts, and all other accompanying contract documents. Management and execution of your orders; Preparation of accounting documents such as an invoice or receipt for the services used; Notifications related to our products and services. Processing data necessary for compliance with our legal obligation Compliance with obligations under the Road Traffic Act; Obligations under the Accounting Act and the Tax and Social Security Procedure Code and other related regulatory acts, in connection with the proper and lawful keeping of accounts; Obligations to provide information to all state commissions and regulatory authorities; Providing information to the court and law enforcement authorities.

With whom do we share your information?

Burgas Taxi Transfer Ltd uses third parties to assist in certain contractual activities or in fulfilling a legal obligation. We do not provide your personal data to third parties until we have ensured that all technical and organizational measures have been taken to protect this data, striving to exercise strict control to achieve this goal.

Some recipients of personal data may include: insurers, intermediary companies through which you made the reservation, external consultants and specialists, collection agencies, legal firms, banks, security companies, trade agents, etc. Such data sharing is only carried out with a valid reason and based on a written agreement for the recipients to provide an adequate level of protection.

The provision of personal data in some cases is mandatory to comply with our legal requirements, such as: regulatory authorities, including state commissions, institutions, and agencies, NRA, NSSI, courts, prosecutor’s office, and others to whom we are required to provide personal data under the current legislation;

Payment service providers and other financial institutions with whom we arrange payments or payment guarantees. If you (or the cardholder whose credit card was used to make your reservation) request invoicing, we may need to share certain reservation data with the payment service provider and the corresponding financial institution. This may include a copy of the reservation confirmation or the IP address used to make your reservation. We may also exchange information with the relevant financial institutions if we believe it is necessary for the purposes of detecting and preventing fraud. Automated algorithms

We do not use means for automated decision-making.


The security of the data you have entrusted to us is very important to us. Therefore, we protect your data by applying all appropriate technical and organizational measures at our disposal to prevent unauthorized access, unauthorized or malicious use, loss, or premature deletion of information.

Burgas Taxi Transfer Ltd takes measures to protect your personal data from accidental loss and unauthorized access, use, alteration, or disclosure. Policies and procedures are in place to protect information from loss, misuse, and unauthorized disclosure. We also take additional information security measures, including access control, strict physical protection, and reliable practices for collecting, storing, and processing information. Some of the actions taken include:

Training of staff on the specifics of processing personal data, regulatory framework in the field of personal data protection, this policy, and other related internal regulations; confidentiality of information; staff training;

Determining areas with controlled access; determining the premises where personal data is processed, including where our servers are located, and limiting access; determining the organization of physical access; determining the technical means used for physical protection – in special rooms and cabinets under personal protection: Physical, organizational, and technical measures for protection: Documentary protection: Setting deadlines for storage; rules for dissemination, procedures for destruction, verification, and control of processing.

When do we delete your personal data?

We store all the information we have collected about you and destroy it within the legal deadlines, and if there are no such deadlines, within the deadlines specified by us and after the final settlement of all our financial relationships. We do not keep your data indefinitely.

Some of the deadlines are:

5 years from the performance of the contract – for claims under the Limitation of Obligations and Contracts Act; 10 years under the Accounting Act for the storage and processing of accounting data; 30 days for sound recordings. Transfer of data between countries

Burgas Taxi Transfer Ltd does not transfer your data to other countries within the EU and beyond.

Your rights regarding personal data

At any time, you can request from Burgas Taxi Transfer Ltd to provide you with information about the personal data collected and stored about you. You can also request our company to correct, delete, or update such personal data. Burgas Taxi Transfer Ltd also ensures your right to object and limit the processing of personal data, as well as your rights in automated decision-making.

You can withdraw your consent for the collection, storage, and use of your personal data by Burgas Taxi Transfer Ltd at any time. However, the withdrawal will not affect the lawfully processed data until the withdrawal.

Some of your rights, such as data deletion or objection to processing, may be limited by current legislation.

Requests for access to information or correction are submitted personally or by an explicitly authorized person, through explicit written authorization. An application can also be sent electronically, in accordance with the Electronic Document and Electronic Signature Act.

In case of exercising the above rights, we may request additional information from you to confirm your identity and keep your information confidential. We will consider your request in accordance with applicable law and inform you within the legally established deadlines.

We inform you that under current legislation, you also have the right to lodge a complaint in case of unlawful processing of your data with the Commission for Personal Data Protection, Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2 or www.cpdp.bg.

Changes to this Privacy Policy

This personal information protection procedure may change over time. Such changes will take effect immediately upon their announcement. Regularly reviewing this page ensures that you are always aware of what information we collect, how and for what purposes Burgas Taxi Transfer Ltd uses it, and under what circumstances (if any) we will share it with other parties.

For questions and the exercise of rights regarding data protection, you can contact the employees of Burgas Taxi Transfer Ltd in the following ways:

Email: abadjiev69@gmail.com

Phone: +359 8778 333 91

This Privacy Policy was last updated on 01.01.2024.