Burgas Taxi Transfer

Terms and Conditions for Car Rental with Driver / Transfer /

General Provisions

The company “Burgas Taxi Transfer” Ltd is a legal entity, the owner of the website https://burgastaxiservices.eu, registered in Bulgaria, with its registered office and management address in Burgas, 36 “Slaveikov” Str., registered in the Commercial Register of the Republic of Bulgaria with VAT: 204283895.

The client can be any individual who has reached the age of 18 or a legal entity that makes a valid reservation and pays for the rental of a car with a driver (transfer). A valid reservation can be made in writing through the order form on the website or by messaging the specified phone or online messengers. Every client must, before completing the reservation form, familiarize themselves with the contents of these general conditions and expressly confirm that they are acquainted with them and accept their content.

In case the reservation relates to several passengers, it is assumed that the person making the reservation confirms on behalf of the other passengers. The company reserves the right to refuse to transfer a person who is visibly intoxicated or under the influence of narcotics, or whose behavior is considered a threat to the driver and the vehicle. In the event that the client’s flight is canceled, delayed, or redirected to another airport, we should be promptly informed of the new arrival time and place. If the notification is made too late, the client should make a new request.

We can transfer from the new point of arrival only if there is the possibility on our part and only if the client agrees in writing to pay all additional costs for this. Smoking, eating, drug use, and consumption of alcoholic beverages are strictly prohibited in the vehicle. If the client and/or accompanying persons are visibly intoxicated and show aggression towards the driver or third parties, the driver may refuse to perform the transfer.

The company declares that:

All vehicles used for the “car rental with driver” service (transfer) are insured in accordance with Bulgarian legislation, and as of the service date, they possess valid insurance policies.
All vehicles used for the “car rental with driver” service (transfer) comply with all local, regional, and national safety and health requirements according to Bulgarian legislation.
All prices listed on the website or agreed upon with the client in writing are final and not subject to change.

Reservation and Payment

The car rental agreement with the driver (transfer) between the client and the company is considered concluded from the moment the client makes a valid payment for the service or makes a pre-booking. The client receives confirmation of the reservation made at the email address or phone number provided by him in the reservation form.

Each client must complete the necessary information in the reservation form, providing complete, accurate, and true information regarding the travel date, airport, city, number of passengers, and exact departure time. Infants and children are included in the total number of passengers, and their inclusion in the reservation form is MANDATORY.
The company accepts reservations for transfers made no later than 24 hours before the scheduled transfer time.

Before providing the service, the client should provide the company with confirmation of the reservation on a paper carrier. In case you have not received a confirmation of the reservation to your email, even though you have made a valid payment, or if you forget (lose) it, please contact us immediately via our email office@burgas.taxi or by phone at +359 8778 33391.

In addition to the reservation confirmation, the client receives an invoice for the payment made.
Payment is made on the spot in cash to the driver or to the company’s representative meeting the passenger, before the transfer takes place.
Advance payment of the entire contract amount is also accepted via bank transfer.


The luggage of each client must be specified in advance in the reservation form. The company will assess, based on the size of the luggage and the number of passengers, which vehicle will be suitable for the journey. For any luggage exceeding the specified dimensions, such as bicycles, wheelchairs, strollers, golf equipment, and others, the client should explicitly inform when completing the form.

Change or Cancellation of Client Reservation

Changing an already confirmed reservation is possible only if requested by the client no less than 24 hours before the start of the transfer and is confirmed by us at the client’s provided email address. If the client wishes to make changes to the reservation, they must inform us no less than 24 hours before the start of the transfer.

Although we will make efforts to accommodate these changes, we do not guarantee that we will be able to meet such requests. Reservations for transfers with incorrect start dates or times due to client error may not always be processed if the error is reported less than 48 hours before the transfer’s start date. Changes are also possible during the provision of the service, leading to additional fees according to the requested changes by the client.

All cancellations must be sent in writing to our corporate email: office@burgas.taxi no less than 24 hours before the start of the transfer or by phone, as indicated on the company’s website. Cancellation given orally to a company representative (e.g., driver) or in writing to other email addresses will not be considered valid.

Company’s Responsibility

The company’s driver meets the client at the specified place and time indicated in the reservation. In case a representative of Burgas Taxi Transfer LTD cannot be found at the meeting place, the client must immediately call the phone numbers provided on our website. If such a phone call is not registered in the office of Burgas Taxi Transfer LTD, the request is considered canceled due to NON-NOTIFICATION by the client. In this case, the client is not entitled to compensation and is obliged to pay the full amount for the transfer.

The driver is obliged to be at the meeting place exactly at the agreed-upon time and wait for the client. If the client is delayed by more than 1 hour from the flight landing for reasons beyond their control (e.g., baggage delay, document issues), and timely notification to a representative of Burgas Taxi Transfer LTD has not been made, in such a case, we are not liable to compensate the client for non-performance of the transfer.

The driver is obliged to be at the location (hotel, private house, or other pre-agreed place) at the agreed time and wait for the client for up to 20 minutes. If the client does not appear at the agreed place and is delayed by more than 20 minutes without timely notification to a representative of Burgas Taxi Transfer LTD, then the company is not liable to compensate for non-performance of the transfer.

When booking a transfer, the client must consider the information published on the website https://burgastaxiservices.eu regarding the duration of the transfer for the respective destination and allocate sufficient time for its completion. The information published on the website is indicative only and for the convenience of the client; we are not responsible and do not owe compensation for losses suffered by the client (e.g., missed flights, trains, buses) if the client has not allocated sufficient time for the completion of the transfer and all related procedures.

We are not responsible for losses suffered by the client (e.g., missed flights, trains, buses, etc.) due to delays on their part.

We will make all necessary efforts to meet the client at the place and time specified in advance by them, but we are not responsible and do not owe compensation for losses suffered by the client (e.g., missed flights, buses, trains) if, due to reasons beyond our control caused by unforeseen events (e.g., road accidents, closed roads due to civil protests, landslides, adverse weather conditions, etc.), we fail to perform the service on time.

Burgas Taxi Transfer LTD is not responsible for any additional expenses incurred by the client and accompanying persons as a result of the non-provision of the service – transfer in this case.

In the event of a breakdown of the vehicle during the transfer, we undertake to rectify the breakdown as quickly as possible or replace it with another vehicle, but we do not owe compensation for losses suffered by the client (e.g., missed flights, buses, trains, etc.) due to delays in the execution of the transfer.

We are not responsible in cases of force majeure, described as events that we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil conflict, natural or nuclear disasters, adverse weather conditions, fire, etc.

For “force majeure” under these general terms, the following unforeseen and unavoidable circumstances should be considered: technical breakdown of the car leading to a delay in arriving at the specified time; severe weather conditions – heavy rain, storm, flood, hail, earthquake, landslides, and other natural disasters; the need for the carrier to comply with police orders; accidents and other incidents on the road; fire, explosion, acts of terrorism, riots; strikes by third parties; closed roads due to incidents, disasters, or other reasons, etc.

Customer Responsibility

To keep the vehicle in which they are traveling clean and not to damage it. To inform us when registering the transfer request if there is an intention to travel with extraordinary luggage – ski equipment, golf clubs, surfing boards, bicycles, strollers, pets, etc., in order to provide a suitable means of transportation.

We reserve the right to cancel a specific request if the number of passengers and their luggage cannot fit under normal conditions in the reserved vehicle model. In this case, the customer is not entitled to claim compensation unless they have previously requested written confirmation from us that the reserved vehicle is suitable for the number of passengers and their luggage.

In the case of transporting pets, if they are not in a special transport cage for animals, the driver has the right to refuse the transport, and our company is not liable to compensate the customer for this.

In case of problems with the provided service – transfer, the customer must immediately inform us at the phone numbers specified in the reservation voucher. We will do everything possible to resolve the issue in the best possible way. If the customer fails to inform us in a timely manner when a problem arises and does not provide a functioning phone for contact, this will affect our ability to resolve it later, and we are not responsible.

The customer must specify in the online reservation the number and type of child seats needed for their journey. We are not responsible for delays in the execution of the transfer if the customer has not complied with this condition.

We or our officials (directors, employees), representatives (subsidiaries or affiliated companies and partners), are not responsible for: any criminal, special, indirect, or consequential loss or damage; loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to customers or reputation, loss of claims presented; for any inaccuracies related to the website https://burgastaxiservices.eu (including prices); for the services provided or the products offered; for any damages, losses, or expenses incurred by the customer for which responsibility has been sought or paid, arising from or in connection with the use, inability to use, or delay of our services or for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or expenses suffered or for which responsibility has been sought or paid by the customer, whether due to (legal) actions, errors, unfulfilled obligations, (general) non-performance, intentional crime, omissions, non-performance, distortions, violations, or non-performance of the direct obligations (in whole or in part) of the hotel (its employees, directors, agents, representatives, or affiliated companies); including for any (partial) cancellation, duplication of reservations, strikes, force majeure, or any other event beyond the control of the company (war, threat of war, terrorist activity and its consequences or threat of such activity, unrest, action of any government or other national or local authorities, industrial accident, strike, natural or nuclear disaster, fire, adverse weather conditions, road accidents, etc.).

Handling Complaints

If our customers have problems during their journey that cannot be resolved on the spot by a representative of Burgas Taxi Transfer LTD, they must notify us in writing by email sent to office@burgas.taxi. Please make sure you have written all the details for the respective case so that we can take appropriate measures to resolve this issue as soon as possible.

Final Provisions

These General Rules and Conditions are published on the website https://burgastaxiservices.eu and can be changed at any time, with changes being published online and accessible to the customer.

The General Rules and Conditions applicable to the transfer service are considered to be those in force at the time the reservation is made by the customer. These General Rules and Conditions together with the issued reservation voucher constitute the complete agreement between Burgas Taxi Transfer LTD or its partners and the customer.

By marking “I agree with the General Rules and Conditions” in the online reservation form, the customer confirms that they have read them, understand their content, agree with them, and officially accept them.

The original Bulgarian version of these General Rules and Conditions has been translated into other languages. The translated version is solely an office translation and has no legal value. In case of a dispute regarding the content, application, or interpretation of the General Rules and Conditions or discrepancies and differences between the Bulgarian and translated versions in any foreign language, the decisive text should be the Bulgarian text.

Burgas Taxi Transfer LTD may transfer in whole or in part the rights and obligations under this contract if necessary. All disputes between the parties related to these General Rules and Conditions should be resolved in the spirit of goodwill and mutual understanding, and if this proves impossible, the dispute is referred for resolution according to the procedure of the Civil Procedure Code of the Republic of Bulgaria. The applicable law for the resolution of disputes is Bulgarian law.

These General Rules and Conditions enter into force from 01.01.2024.